Privacy Policy

This Privacy Policy explains how Pandit Raj Kumar Sharma collects, uses, stores, shares, and protects your personal information when you visit panditrajkumarsharma.in, contact us, book a consultation, make a payment, fill out a form, communicate on WhatsApp, or use any of our astrology, numerology, vastu, gemstone guidance, matchmaking, corporate prediction, or online puja services.

By using our website or services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you:

Personal Information

  • Full name
  • Phone number
  • Email address
  • City, state, or country
  • Address, if required for puja, prasad, delivery, or communication
  • WhatsApp number

Astrology and Service-Related Information

Depending on the service you request, we may collect:

  • Date of birth
  • Time of birth
  • Place of birth
  • Birth chart or kundli-related details
  • Relationship, marriage, family, business, career, finance, health, or personal concern details
  • Puja details, sankalp details, gotra, family member names, or other ritual-related information
  • Questions or concerns submitted for consultation

Payment Information

We may collect limited payment-related information such as transaction ID, payment status, amount paid, date of payment, and booking reference.

We do not store your full card number, UPI PIN, CVV, net banking password, or other sensitive payment credentials. Payments are processed through third-party payment gateways or payment service providers.

Technical and Website Usage Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on the website
  • Referral source
  • Cookies and similar tracking information

2. How We Use Your Information

We may use your information for the following purposes:

  • To respond to your enquiries
  • To book and manage consultations
  • To perform astrology, numerology, vastu, gemstone, matchmaking, or puja-related services
  • To prepare birth charts, kundli analysis, remedies, or guidance
  • To confirm appointments and send reminders
  • To process payments and maintain transaction records
  • To communicate through phone, email, SMS, or WhatsApp
  • To provide customer support
  • To improve our website, content, services, and user experience
  • To send service updates, offers, or relevant communication, where permitted
  • To comply with legal, regulatory, tax, accounting, or security requirements
  • To prevent fraud, misuse, or unauthorized access

3. Consent

By submitting your information through our website, forms, WhatsApp, phone call, payment link, or any other communication method, you consent to the collection and use of your information for the purposes mentioned in this Privacy Policy.

You may choose not to provide certain information, but this may limit our ability to provide consultation, puja, or other services.

4. Sharing of Information

We do not sell your personal information.

We may share your information only when necessary with:

  • Internal team members assisting with bookings, consultations, pujas, or support
  • Priests, pandits, or puja service partners where required for rituals
  • Payment gateways and payment service providers
  • Website hosting, analytics, CRM, WhatsApp, email, or communication service providers
  • Delivery or logistics partners, if any physical items, prasad, or puja materials need to be delivered
  • Legal, regulatory, or government authorities when required by law

All such sharing is limited to what is necessary for providing services, operating the website, processing payments, or complying with legal requirements.

5. WhatsApp, Phone, and Email Communication

If you contact us through WhatsApp, phone, email, or website forms, we may use the same contact details to respond to your enquiry, confirm bookings, send reminders, share payment details, provide service updates, or communicate regarding your consultation or puja.

You may request us to stop promotional communication at any time.

6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve website performance, understand visitor behavior, remember preferences, and improve user experience.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features.

7. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, internet transmission, payment system, or digital storage method is completely secure. By using our website and services, you understand and accept these inherent risks.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide the requested services
  • Maintain booking and payment records
  • Resolve disputes or service issues
  • Comply with legal, tax, accounting, or regulatory obligations
  • Improve our services and communication

When your information is no longer required, we may delete, anonymize, or securely archive it.

9. Your Rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Withdraw consent for certain types of processing
  • Request deletion of your personal information, where legally permissible
  • Opt out of promotional communication
  • Raise a grievance regarding use of your personal information

To exercise these rights, please contact us using the details mentioned below.

10. Children’s Privacy

Our services are intended for users who are 18 years and above.

If any service is requested for a minor, the booking must be made by a parent or legal guardian. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

11. Third-Party Websites and Payment Gateways

Our website may contain links to third-party platforms such as payment gateways, WhatsApp, social media websites, videos, or external content.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or platforms. You should review their privacy policies before using them.

12. Payment Security

Payments made through the website or official payment links may be processed by third-party payment gateways or financial service providers.

We do not store sensitive payment credentials such as card CVV, UPI PIN, net banking password, or full banking details.

Any payment-related issue may also be subject to the terms and policies of the respective payment gateway, bank, or service provider.

13. Accuracy of Information Provided by Users

You are responsible for ensuring that all information provided by you is accurate and complete.

Incorrect birth details, contact details, address, puja details, or payment information may affect the quality, delivery, timing, or accuracy of the service.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or data practices.

The updated Privacy Policy will be posted on this page with the revised “Last Updated” date. Continued use of the website or services after changes means you accept the updated Privacy Policy.

15. Contact and Grievance Officer

For privacy-related questions, data correction requests, consent withdrawal, deletion requests, or grievances, please contact:

Pandit Raj Kumar Sharma
Phone: +91 989 2755 373
Email: panditr3@gmail.com
Working Hours: Monday – Saturday, 10 AM – 7 PM